At Better Generation Solutions, we are committed to protecting the privacy, confidentiality and security of personal information. We recognise the importance of responsible data management and seek to comply with all applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Commitment
We are committed to:
Processing personal data lawfully, fairly and transparently.
Collecting only the information necessary for legitimate business purposes.
Keeping personal information accurate and up to date.
Protecting information against unauthorised access, loss, misuse or disclosure.
Retaining information only for as long as necessary.
Respecting the rights of individuals regarding their personal data.
Information We May Process
Depending on the nature of our engagement, we may process:
Names and contact details.
Professional and organisational information.
Coaching, mentoring or consultancy records.
Project documentation and correspondence.
Website enquiry and contact form submissions.
Training and event registration information.
Billing and payment information.
How Information Is Used
Personal information may be used to:
Deliver consultancy, coaching, facilitation and training services.
Manage client relationships and communications.
Develop proposals and contracts.
Process invoices and payments.
Meet legal and regulatory obligations.
Improve our services and client experience.
Confidentiality
Confidentiality is a fundamental principle of our work.
Information shared during consultancy, coaching, mentoring and advisory engagements will be treated as confidential unless:
The individual provides explicit consent for disclosure.
Disclosure is required by law.
There is a serious safeguarding, health or safety concern.
There is a professional or legal obligation to disclose information.
Any exceptions to confidentiality will be discussed wherever possible before action is taken.
Data Security
We take reasonable technical and organisational measures to protect information, including:
- Secure password-protected systems.
- Controlled access to information.
- Secure cloud-based storage solutions.
- Appropriate document management procedures.
- Regular review of data handling practices.
Data Retention
Information is retained only for as long as necessary to fulfil the purposes for which it was collected, meet contractual obligations, satisfy legal requirements or support legitimate business interests.
Data Subject Rights
Individuals have rights under UK data protection legislation, including the right to:
- Access their personal data.
- Request correction of inaccurate information.
- Request erasure of personal information where appropriate.
- Restrict or object to processing.
- Request transfer of their data where applicable.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Third-Party Services
Where we use trusted third-party providers to support business operations, we take reasonable steps to ensure that appropriate data protection measures are in place.
Professional Coaching and Consultancy Records
As part of coaching, mentoring and consultancy engagements, notes and records may be maintained to support service delivery, reflection, supervision and quality assurance. Such records will be treated confidentially and managed in accordance with applicable legal and professional requirements.
Contact
Questions regarding this Data Protection Statement or the handling of personal information should be directed to:
Better Generation Solutions
Email: info@bettergenerationsolutions.com
Website: www.bettergenerationsolutions.com
We are committed to maintaining high standards of privacy, confidentiality and responsible data management across all aspects of our work.
Last Updated: 09/06/2026